Refund policy

Dear Fashion Enthusiast,

Imagine the ease of shopping, knowing you have the freedom and flexibility to change your mind. Our 30-day return policy is designed with you in mindβ€”a seamless way to ensure your purchases truly align with your style and expectations. From the moment your package arrives, you have a generous 30 days to initiate a return. Doesn’t that sound reassuring?

Here’s what you need to know: To qualify for a return, your item must remain in its pristine, original conditionβ€”unworn, unused, with tags intact, and carefully placed in its original packaging. And don’t overlook the importance of your proof of purchaseβ€”it’s your gateway to effortless support and resolution.

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Ready to begin your return journey? Simply email us at help@vermilionthreads.co.site, and we will guide you through each step with care. Please ensure your returns are sent to the following address only after receiving our approval:

Β πŸ“ 1646 Como Lake Ave., Coquitlam, BC, Canada V3J0E9.

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A gentle reminder: Packages sent without prior authorization cannot be accepted. Should you have any uncertainties, we’re always just an email away to assist.

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Experiencing an issue? Let us make it right.

Β We understand that receiving a damaged or incorrect item can be frustrating. If this happens, please examine your order upon arrival and notify us immediately. Your satisfaction is paramount, and we’re committed to resolving the issue promptly, ensuring you experience only the best.

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Exceptions to note:

Β While we strive to offer flexibility, certain items are non-returnable due to their nature. These include:

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  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized products
  • Beauty and personal care items
  • Hazardous materials or flammable products
  • All Vermilion Designs Collection (Printify) items

Additionally, sale items and gift cards are final sale. If you’re unsure about the eligibility of your item, reach outβ€”we’re always here to clarify and guide you.

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Interested in an exchange?

Β For the quickest resolution, we recommend returning your current item and placing a new order once your return is approved. It’s an efficient way to get exactly what you need without delay.

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A note for our European Union customers:

Β If your order is destined for the EU, you benefit from a 14-day cooling-off period, allowing you to cancel or return your purchase without explanation. Simply ensure the item is unworn, unused, in its original condition, and accompanied by proof of purchase. We’re here to support you every step of the way.

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Refundsβ€”handled with care.

Β Once your return is received and inspected, we’ll promptly update you on the status. Approved refunds will be processed to your original payment method within 10 business days. Please note that your financial institution may require additional time to finalize the transaction. If you haven’t received your refund within 15 business days of approval, contact us at help@vermilionthreads.co.site, and we’ll resolve it swiftly.

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We understand the trust you place in us when you choose Vermilion Threads. Our mission is to ensure your shopping experience remains joyful, worry-free, and infused with elegance at every touchpoint. Together, let’s continue to elevate style while cherishing the beauty of choice.

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Warmly,

Β The Vermilion Threads Team

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